fg664 Privacy Policy

Your Privacy at a Glance

The following cards summarise the most important aspects of how fg664 handles your personal data. Please read the full policy below for complete details.

1. Introduction

fg664 ("we", "us", "our") operates the fg664 online betting and casino platform accessible at https://fg664.org. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information relating to users of the fg664 Platform ("you", "your", "Player"), and how you can exercise your rights over that information.

This Privacy Policy should be read alongside the fg664 Terms and Conditions. By creating an account on the fg664 Platform or by continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please do not use the Platform and contact us to close your account.

2. Data We Collect

fg664 collects personal data in the following categories. Not all categories apply to every user — the data collected depends on how you use the Platform, which account features you activate, and which payment methods you use.

• Registration data: your full name, date of birth, mobile number (used as your account identifier on fg664), email address (if provided), and the password you create for your account. This data is collected when you register and is required to create and operate your account.
• KYC verification data: a copy of your government-issued national ID or passport, a recent proof of address document, and where applicable a selfie photograph used for identity verification. KYC data is required before withdrawals are processed and is retained in accordance with our legal obligations.
• Financial transaction data: records of all deposits and withdrawals made on your fg664 account, including transaction amounts, timestamps in Bangladesh Standard Time (BST, UTC+6), payment method references (such as the last four digits of your bKash wallet or bank account number), and transaction status. This data is retained for accounting, fraud prevention, and regulatory compliance purposes.
• Betting and gaming activity data: records of bets placed, games played, game outcomes, session durations, bonus claims, and wagering history. This data is used to operate the Platform, calculate payouts, investigate disputes, and for responsible gaming monitoring purposes.
• Device and technical data: your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and Platform performance optimisation.
• Communication data: records of your interactions with the fg664 customer support team via live chat, email, or any other support channel, including the content of those communications. This data is retained to improve service quality, resolve disputes, and as a record of account-related decisions.

fg664 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than responsible gaming self-assessments made voluntarily by the player), or biometric data beyond what is strictly necessary for identity verification. Where any sensitive data is collected for identity verification purposes, it is handled with additional security controls and is not used for any other purpose.

3. How We Use Your Data

fg664 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: to create, verify, operate, and close your fg664 account; to authenticate your identity when you log in; to process deposits and withdrawals; to credit bonuses and promotional rewards; and to communicate with you about your account.
• KYC and compliance: to verify your age (you must be 21 or older to use fg664), verify your identity, confirm your address, comply with anti-money laundering (AML) obligations, detect and investigate suspected fraud or abuse, and fulfil any applicable regulatory reporting requirements.
• Service delivery and improvement: to operate the fg664 games, sports betting markets, and live casino; to personalise the game lobby display based on your activity; to process your bets and calculate payouts correctly; to investigate and resolve technical issues, game errors, and support queries; and to analyse aggregated usage data to improve the Platform.
• Security and fraud prevention: to monitor account activity for signs of unauthorised access, fraud, money laundering, or abuse of the Platform; to investigate and act on suspected prohibited conduct as defined in the fg664 Terms and Conditions; and to share relevant data with law enforcement or regulatory authorities where required by law.
• Responsible gaming: to monitor account activity for patterns consistent with problem gambling behaviour; to apply player protection tools (deposit limits, loss limits, session limits, cooling-off periods, self-exclusion) where activated by the player or determined necessary by fg664's responsible gaming team; and to share relevant data with responsible gaming support organisations where required by law or requested by the player.
• Marketing and promotions: to send you details of bonuses, promotions, and offers relevant to your account and activity on fg664, where you have opted in to receive such communications. You may opt out of marketing communications at any time by contacting fg664 customer support or by following the unsubscribe instructions in any promotional message you receive.

4. Legal Basis for Processing

fg664 processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows.

• Contract performance: processing necessary to create and operate your fg664 account, process your bets and transactions, and deliver the services you have requested. Without this processing, fg664 cannot provide its services to you.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including age verification, KYC, anti-money laundering requirements, and any reporting obligations to relevant authorities.
• Legitimate interests: processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming monitoring, where these interests are not overridden by your privacy rights. fg664 conducts a legitimate interests assessment for each such processing activity to confirm that it is proportionate and necessary.
• Consent: where fg664 relies on your consent as the legal basis for processing — for example, for marketing communications — you may withdraw that consent at any time by contacting customer support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Data Sharing

fg664 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances, and only to the minimum extent necessary.

• Service providers: fg664 shares data with third-party service providers who assist in operating the Platform, including game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe), payment processing partners (such as bKash, Nagad, and Rocket gateway operators), KYC verification providers, customer support software providers, and hosting and security infrastructure providers. Each service provider is bound by a data processing agreement and may not use your data for any purpose other than the specific service they provide to fg664.
• Legal and regulatory authorities: fg664 will disclose personal data to law enforcement agencies, regulatory bodies, or government authorities where required to do so by applicable law, court order, or regulatory direction. fg664 will notify you of any such disclosure where permitted by law.
• Fraud and AML prevention networks: fg664 may share data with industry fraud prevention and AML compliance networks where there is a legitimate basis to do so and where sharing is proportionate to the risk identified.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of fg664's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same protections described in this Privacy Policy.

6. Cookies and Tracking Technologies

fg664 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to protect security, and to understand how users interact with the Platform. The following types of cookies are used.

• Essential cookies: these are strictly necessary for the Platform to function. They include session authentication cookies (which keep you logged in during your session), security cookies (which help detect and prevent fraud and unauthorised access), and load-balancing cookies (which ensure your requests are routed to the correct server). Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytical cookies: these help fg664 understand how the Platform is used, which pages are most visited, where players encounter errors, and how long sessions typically last. This data is aggregated and anonymised before analysis and is used solely to improve the Platform experience. fg664 uses analytical cookies only with your consent.
• Preference cookies: these remember choices you have made on the Platform, such as your language preference, game lobby display settings, and whether you have acknowledged any important notices. Preference cookies are used only with your consent and can be cleared via your browser or device settings.

You can manage cookie preferences via your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. fg664 does not use third-party advertising cookies or cross-site tracking cookies. The cookies we use are limited to those necessary to operate and improve the Platform for our own players.

7. Data Retention

fg664 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply as a general guide. Actual retention periods may be longer where required by law or shorter where data is no longer needed for any purpose .

Account data and KYC documents are retained for a minimum of 5 years from the date of account closure to comply with anti-money laundering regulations. Transaction records are retained for a minimum of 5 years from the date of the transaction. Betting and gaming activity logs are retained for 2 years from the date of the activity. Customer support communications are retained for 2 years from the date of the last interaction. Device and technical data is retained for up to 12 months from collection. Where a legal dispute, investigation, or regulatory inquiry is ongoing, relevant data will be retained until that matter is fully resolved.

8. Data Security

fg664 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the fg664 Platform; encrypted storage of passwords using industry-standard hashing algorithms; role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific role; regular security audits and penetration testing of the Platform infrastructure; and monitoring systems that detect and alert on suspicious access patterns in real time.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fg664 will notify you without undue delay and will take immediate steps to contain the breach and minimise its impact. fg664 will also report the breach to relevant authorities as required by applicable law.

9. Your Rights Over Your Data

You have the following rights in relation to the personal data fg664 holds about you. To exercise any of these rights, please contact fg664 customer support in writing at [email protected]. We will respond to all verified requests within 30 days. In some cases, particularly for complex or multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension.

• Right of access: you have the right to request a copy of the personal data fg664 holds about you, together with information about how that data is used and with whom it is shared. fg664 will provide this information free of charge in a commonly used electronic format.
• Right to rectification: you have the right to request correction of any inaccurate personal data fg664 holds about you. Where a correction is made, fg664 will notify relevant third parties with whom the data has been shared, where reasonably practicable.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been processed unlawfully. This right is subject to our legal and regulatory retention obligations.
• Right to restriction: you have the right to request that fg664 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection to processing on legitimate interests grounds is being considered.
• Right to data portability: where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to object: you have the right to object to processing of your personal data based on fg664's legitimate interests, including profiling for responsible gaming purposes. You also have the right to object to processing for direct marketing purposes at any time, without giving any reason.

To exercise any of the above rights, submit a written request to [email protected] from the email address or mobile number registered on your fg664 account. fg664 may request identity verification before processing a rights request to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised third party. fg664 will not charge a fee for processing rights requests unless a request is manifestly unfounded or excessive.

10. Responsible Gaming and Your Data

fg664 uses personal data, including account activity, deposit patterns, session length data, and betting history, as part of its responsible gaming monitoring programme. This monitoring is conducted in our players' interests and is a key part of fg664's commitment to safe play. Where our monitoring identifies patterns consistent with problem gambling, fg664 may proactively reach out to the affected player to offer support tools or suggest a cooling-off period. Players aged 21 and above are welcome on fg664; players under 21 will have their accounts closed immediately upon discovery.

Where a player requests self-exclusion or activates any other account restriction tool, fg664 will flag the player's account across its systems to prevent re-registration and to ensure that no promotional materials are sent to the excluded player during the exclusion period. This data processing is necessary to fulfil fg664's responsible gaming obligations and is carried out on the basis of legal obligation and legitimate interests.

11. Third-Party Links

The fg664 Platform does not contain links to external third-party websites. If you access any external website independently of the fg664 Platform, please be aware that fg664 is not responsible for the privacy practices or content of those websites. This Privacy Policy applies only to the fg664 Platform and the data collected through it.

12. Players Under 21

fg664 does not knowingly collect or process personal data relating to persons under the age of 21. The Platform is strictly intended for adults aged 21 and above. If fg664 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe a minor may have registered on fg664 should contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

fg664 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. Where a material change is made to this Privacy Policy, fg664 will notify registered players via the mobile number or email address on their account at least 7 days before the change takes effect, or by displaying a prominent notice on the Platform. The updated Privacy Policy will always show the date on which it was last revised at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how fg664 protects your data.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fg664 has handled your personal data, please contact the fg664 Data team in writing. Our support team is available 24 hours a day, 7 days a week. Contact us at [email protected] — please note this email address is provided as plain text only and is not a clickable link. Type it directly into your email client. Please include your registered mobile number and a clear description of your query or request so we can respond efficiently.

fg664 aims to acknowledge all written data rights requests within 3 business days and to resolve them fully within 30 calendar days. For complex requests, we may extend this to 60 days, in which case we will inform you of the extension and the reason for it. fg664 takes all privacy concerns seriously and is committed to resolving them fairly and transparently.